bjbaji Privacy Policy

1. About This Policy

This Privacy Policy ("Policy") applies to all users of the bjbaji Platform, accessible at bjbaji.lat ("the Platform", "bjbaji", "we", "us", "our"). It governs the collection, processing, storage, and disclosure of personal data submitted by users ("you", "the User") in connection with account registration, gameplay, financial transactions, and all other interactions with bjbaji.

By registering a bjbaji account or otherwise using the Platform, you acknowledge that you have read and understood this Policy. This Policy should be read alongside the bjbaji Terms & Conditions and Responsible Gaming Policy, both of which form part of your agreement with us.

bjbaji is committed to treating your personal information with the respect it deserves. We collect only what we need, use it only for the purposes described here, and take reasonable steps to keep it secure at all times.

2. Data We Collect

bjbaji collects personal data in the following categories:

• Identity Data: Full name, date of birth, gender, and a copy of a government-issued identity document where required for age or identity verification.
• Contact Data: Mobile number (typically a Pakistani number), email address, and residential address. This information is provided during registration and may be updated in your account settings.
• Financial Data: Payment method identifiers (e.g., JazzCash mobile number, Easypaisa account, bank account or card details used for HBL, UBL, Meezan Bank or Bank Alfalah transactions). bjbaji does not store full payment card numbers — this data is handled by our payment processing partners.
• Transaction Data: Records of all deposits, withdrawals, wagers, wins, losses, bonus claims, and promotional activity associated with your bjbaji account.
• Technical Data: IP address, browser type and version, device type and operating system, session duration, pages visited, and referring URLs. This data is collected automatically when you access the Platform.
• Usage Data: Information about how you use bjbaji — which sports markets you bet on, which games you play, session frequency and duration, and feature preferences.
• Communications Data: Records of any correspondence you initiate with bjbaji, including support tickets, complaint submissions, and responses from our team.

3. How We Use Your Data

bjbaji uses the personal data we collect for the following purposes:

• To create, verify, and maintain your bjbaji account, including age and identity verification in compliance with our obligations.
• To process deposits, withdrawals, and wagers in PKR via your chosen payment methods.
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities on the Platform.
• To enforce our Terms & Conditions, resolve disputes, and respond to formal complaints.
• To provide customer support and communicate with you about your account, transactions, and any service updates that affect you.
• To operate responsible gaming tools — including deposit limits, session controls, and self-exclusion — and to monitor account activity for signs of problem gambling behaviour where required.
• To personalise your experience on bjbaji, including surfacing sports markets or promotions that may be relevant to your demonstrated interests.
• To analyse Platform performance, identify technical issues, and improve the overall user experience.
• To send you promotional communications where you have opted in to receive them. You may withdraw your consent to marketing communications at any time by contacting bjbaji support.

4. Legal Basis for Processing

bjbaji processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to provide the services you have requested — including account management, transaction processing, and customer support.
• Legal obligation: Processing necessary to comply with applicable laws and regulations, including anti-money-laundering requirements and age verification obligations.
• Legitimate interests: Processing carried out for fraud prevention, Platform security, responsible gaming monitoring, and service improvement — where these interests are not overridden by your fundamental rights.
• Consent: Processing for marketing and personalisation purposes, where you have given explicit consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Sharing Your Data

bjbaji does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah and their respective processing infrastructure, solely for the purpose of executing your transactions.
• Identity verification providers: Third-party services used to verify your identity or age where required. These providers are contractually bound to use your data only for the verification purpose and to maintain appropriate security standards.
• Technology and infrastructure providers: Cloud hosting, analytics, and security service providers who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: Where bjbaji is legally obligated to disclose data in response to a lawful request from a competent authority.
• Responsible gaming organisations: In limited circumstances, where a player has consented to a referral or where we are obligated to share data for player protection purposes.

All third-party recipients are required to implement appropriate data protection measures and are prohibited from using your data for any purpose beyond that for which it was shared.

6. Payment Data

Financial transactions on bjbaji are denominated in Pakistani Rupees (PKR). When you make a deposit via JazzCash, Easypaisa, HBL, UBL, Meezan Bank or Bank Alfalah, your payment credentials are transmitted directly to the relevant payment provider using encrypted connections. bjbaji retains transaction reference numbers and amounts for accounting and dispute resolution purposes but does not store full bank account numbers or payment card numbers on its own servers.

You are responsible for ensuring that the payment method you use is registered in your own name. The use of third-party payment methods is not permitted under the bjbaji Terms & Conditions.

7. Cookies & Tracking Technologies

bjbaji uses cookies and similar technologies to operate the Platform and improve the user experience. The types of cookies we use include:

• Strictly necessary cookies: Required for the Platform to function — session management, login authentication, and security features. These cannot be disabled without impairing Platform functionality.
• Analytical cookies: Used to understand how users navigate the Platform, which features are used most, and where technical errors occur. Data collected is aggregated and does not identify individuals.
• Preference cookies: Store your settings and preferences (such as language or display options) so you do not need to re-enter them on each visit.

You may manage cookie settings through your browser. Note that disabling strictly necessary cookies may affect your ability to log in to and use bjbaji.

8. Data Retention

bjbaji retains your personal data for as long as your account is active and for a further period as required by applicable legal and regulatory obligations. As a general guide:

• Account and identity data is retained for a minimum of five (5) years from the date of account closure or last activity, whichever is later, in order to meet anti-money-laundering record-keeping obligations.
• Transaction records are retained for a minimum of five (5) years for accounting, dispute resolution, and regulatory compliance purposes.
• Customer support communications are retained for three (3) years from the date of the last communication.
• Marketing and preference data is retained until you withdraw your consent or close your account.

When personal data is no longer required for any of these purposes, bjbaji will securely delete or anonymise it.

9. Data Security

bjbaji implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. These measures include:

• Encryption of data in transit using industry-standard TLS protocols.
• Encryption of sensitive data at rest within our database infrastructure.
• Access controls limiting staff access to personal data on a need-to-know basis.
• Regular security assessments and penetration testing of Platform infrastructure.
• Incident response procedures for detecting and responding to data breaches.

Notwithstanding these measures, no online platform can guarantee absolute security. You are encouraged to use a strong, unique password for your bjbaji account and to report any suspected security incidents to our support team immediately.

10. Your Data Rights

You have the following rights in relation to the personal data bjbaji holds about you:

• Right of access: You may request a copy of the personal data bjbaji holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data. For basic details, this can be done directly in your account settings.
• Right to erasure: In certain circumstances, you may request deletion of your personal data. Note that retention obligations under applicable law may limit our ability to comply in full.
• Right to restriction: You may request that we restrict processing of your data pending the resolution of a dispute or complaint.
• Right to withdraw consent: Where processing is based on consent (e.g., marketing communications), you may withdraw that consent at any time.

To exercise any of these rights, contact the bjbaji support team using the email address listed in the footer of this page. We will respond to verified requests within a reasonable timeframe and in any event within 30 days.

11. Children's Privacy

bjbaji is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that an account has been registered by a minor, we will immediately suspend the account, void all associated activity, and delete the relevant personal data in accordance with our data retention obligations. If you believe a minor has registered on bjbaji, please notify us immediately via the support contact address in the footer.

12. Changes to This Privacy Policy

bjbaji reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered users via the email address on file or via a prominent notice on the Platform. The "Last updated" date at the top of this Policy will reflect the date of the most recent revision. Your continued use of bjbaji following any update constitutes acceptance of the revised Policy. If you do not agree to the updated Policy, you must discontinue use of the Platform and request account closure.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bjbaji handles your personal data, please contact our support team. Contact details are provided in the footer of this page. All privacy-related enquiries will be handled by a designated member of our team and acknowledged within five (5) business days.